{"id":915,"date":"2023-11-27T09:47:28","date_gmt":"2023-11-27T14:47:28","guid":{"rendered":"https:\/\/oit.lutherrice.edu\/?page_id=915"},"modified":"2024-09-18T08:43:19","modified_gmt":"2024-09-18T12:43:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/oit.lutherrice.edu\/index.php\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"915\" class=\"elementor elementor-915\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-008ff92 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"008ff92\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1a23e9\" data-id=\"c1a23e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5525b9b elementor-widget elementor-widget-heading\" data-id=\"5525b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e2e3536 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2e3536\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9f8b00\" data-id=\"e9f8b00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de8f689 elementor-widget elementor-widget-accordion\" data-id=\"de8f689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I install the Moodle Mobile App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2331\"><p>You can download the Luther Rice Moodle App from Google Play Store or the Apple App Store.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2332\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2332\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I clear my browser cache?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2332\"><h5>Clearing your Browser&#8217;s Data Cache<\/h5><ul><li><p><strong>Clearing your browser\u2019s cache<\/strong> is like giving it a fresh start. It removes stored data from websites you\u2019ve visited, improving speed, freeing up storage space, enhancing privacy, and fixes common website issues.<\/p><\/li><\/ul><div class=\"editor-indent\"><p>Press\u00a0<strong>Ctrl-Shift-Delete<\/strong>\u00a0to open the pop-up window and follow the directions.<\/p><p><strong>Mozilla Firefox:<\/strong> Please DO NOT USE this browser at this time.<\/p><p><strong>Chrome:\u00a0<\/strong>In the Clear Browsing Data pop-up window:<\/p><ul><li>Set the Time Range to &#8220;All Time&#8221;<\/li><li>Select all checkboxes<\/li><li>Click &#8220;Clear Browsing Data&#8221;<\/li><li>Restart Chrome<\/li><\/ul><p><strong>Edge:<\/strong> Under Clear browsing data:<\/p><ul><li>Set the Time Range to &#8220;All Time&#8221;<\/li><li>Select browsing history, cookies and saved website data, cached data and files, download history, form data, and passwords<\/li><li>Click &#8220;Clear&#8221;.<\/li><li>Restart Edge<\/li><\/ul><\/div><p><strong>Safari:<\/strong><\/p><ul><li>Go to Safari &gt; Preferences &gt; Click the Privacy tab &gt; Click &#8220;Remove All Website Data&#8221;.<\/li><li>Clear History &gt; Choose &#8220;All History&#8221; from the Clear dropdown list<\/li><li>Click &#8220;Clear History&#8221;.<\/li><li>Restart Safari<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2333\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2333\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is my username and password for MyCampus and Moodle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2333\"><div class=\"content\" tabindex=\"0\" aria-description=\"\" aria-label=\"Sent by Copilot: Certainly! Here's a concise and informative version:\n\n&quot;We employ **Single Sign-On (SSO)** for our systems. This means you'll use a single username and password across all our platforms.&quot; \ud83d\udc64\ud83d\udd12\"><div class=\"ac-container ac-adaptiveCard\"><div class=\"ac-textBlock\"><p>We employ <strong>Single Sign-On (SSO)<\/strong> for our systems. This means you\u2019ll use a single username and password across all our platforms (MyCampus, Microsoft365, Email, Moodle, etc.)<\/p><\/div><\/div><\/div><p>REMEMBER: passwords are always case sensitive.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2334\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2334\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I access Moodle directly, without opening MyCampus Portal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2334\"><p>Yes. Type the URL for Moodle directly into the address bar of your internet browser. Simply type: <em><a href=\"http:\/\/moodle4.lutherrice.edu\/\">https:\/\/moodle4.lutherrice.edu<\/a>.<\/em><\/p><p>Before you click on the login button, add the Moodle website to your \u201cFavorites\u201d or \u201cBookmarks\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2335\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2335\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is my student login?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2335\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2335\"><p>Your username is your student email address. Every student is assigned a Luther Rice email account upon acceptance. The first time you sign in, you will use the password provided to you when you were accepted. You will be required to change your initial password for security purposes; this new password will then be used each time you log-in.<\/p><p><em>REMEMBER: Passwords are case sensitive.<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2336\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2336\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I access my student email account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2336\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2336\"><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_5 et_pb_toggle_open\"><div class=\"et_pb_toggle_content clearfix\"><p>All students should routinely check their student email account (Microsoft365). This is where you will receive official correspondence from staff and faculty. It is the student\u2019s responsibility to check this account on a regular basis. You can login to the MyCampus Student Portal AND\/OR use this URL to check your student email <a href=\"https:\/\/outlook.office.com\/mail\">h<em>ttps:\/\/outlook.office.com\/mail.\u00a0<\/em><\/a>\u00a0 Your username is your student email address <em>firstname.lastname<\/em>@student.lutherrice.edu.<\/p><p>Contact\u00a0<strong>infotech@LutherRice.edu<\/strong>\u00a0if you require assistance logging into Microsoft365.<\/p><\/div><\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_6 et_pb_toggle_close\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2337\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2337\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I find my professor's email address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2337\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2337\"><p>Typically, all professor\u2019s email addresses are their\u00a0<strong>firstname.lastname@LutherRice.edu<\/strong>.<\/p><p>\u00a0You can view the full-time faculty members email addresses by\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.lutherrice.edu\/about-us\/faculty--staff.cms\">clicking here.\u00a0<\/a><\/span><\/p><p>You can also find your professor&#8217;s contact information in <strong>Moodle<\/strong>, under their <strong>Faculty Contact<\/strong> section in their course.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2338\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2338\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why can't I change my email address in my contact information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2338\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2338\"><p>All students are to use their Luther Rice student email address for correspondence with Luther Rice. The email field is read-only and cannot be changed. See \u201cHow do I access my student email account?\u201d to learn how to log-in to your student email account. All new students receive a new email address <strong><em>firstname.lastname@student.lutherrice.edu<\/em><\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2339\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2339\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How or Where can I download Adobe Acrobat Reader?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2339\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2339\"><p>While most modern browsers can natively read PDF documents, if you need a dedicated PDF reader, we HIGHLY recommend downloading Adobe Reader.<\/p><p>You can download Adobe Reader <a href=\"https:\/\/get.adobe.com\/reader\/\"><span style=\"text-decoration: underline;\">here.<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-23310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where do I find and access my classes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-23310\"><p>All courses are taught using\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/moodle4.lutherrice.edu\/\">Moodle Learning Management System.<\/a><\/span><\/p><p>Sign in with your Student Email and current password. Then click on the &#8220;My Courses&#8221; tab to access your classes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-23311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use my MAC\/Apple computer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-23311\"><div class=\"content\" tabindex=\"0\" aria-description=\"\" aria-label=\"Sent by Copilot: Certainly! Here's the revised statement:\n\n&quot;Our **Office of Information Technology (I.T.) provides limited support for Mac\/Apple computers**. This support focuses on assisting you with the necessary steps to set up your Safari Browser for playing ShareStream videos. Additionally, we offer **more comprehensive, albeit still limited, assistance for Windows users**, but only on a best-effort basis. **All students are expected to have functional computers** to complete their online work.&quot; \ud83d\udc69\u200d\ud83d\udcbb\ud83d\udda5\ufe0f\"><div class=\"ac-container ac-adaptiveCard\"><div class=\"ac-textBlock\"><p>Our <strong>Office of Information Technology (OIT) provides limited support for Mac\/Apple computers<\/strong>. This support focuses on assisting you with the necessary steps to set up your Safari Browser for playing ShareStream videos.<\/p><p>Additionally, we offer <strong>more comprehensive, albeit still limited, assistance for Windows users<\/strong>, but only on a best-effort basis.<\/p><p><strong>All students are expected to have functional computers<\/strong> to complete their online work.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-23312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is this LockDown Browser + Webcam Requirement on my exam?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-23312\"><p><strong>LockDown Browser + Webcam Requirement<\/strong><br \/>This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be the type that\u2019s built into your computer or one that plugs in with a USB cable.<\/p><p>Watch this brief video to get a basic understanding of LockDown Browser and the webcam feature.<\/p><p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.respondus.com\/products\/lockdown-browser\/student-movie.shtml\" target=\"_blank\" rel=\"noopener\">https:\/\/www.respondus.com\/products\/lockdown-browser\/student-movie.shtml<\/a><\/span><\/p><p><strong>Download Instructions<\/strong><\/p><ul><li>Select the quiz in the course<\/li><li>You will see the message \u201cThis quiz has been configured so that students may only attempt it using the Respondus LockDown Browser.\u201d<\/li><li>Below this will appear a \u201cDownload LockDown Browser\u201d link. Click the button to go to the download page and then follow the instructions<\/li><li>Download Respondus LockDown Browser to your computer; follow the installation instructions<\/li><li>Return to the Quiz page in Moodle (it may still be open in another tab)<\/li><li>Select \u201cLaunch LockDown Browser\u201d<\/li><li>The quiz will now start<\/li><\/ul><p>Note: LockDown Browser only needs to be installed once to a computer or device. It will start automatically from that point forward when a quiz requires it.<\/p><p><strong>Guidelines<\/strong><br \/>When taking an online exam, follow these guidelines:<\/p><ul><li>Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.<\/li><li>Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach<\/li><li>Before starting the test, know how much time is available for it, and also that you\u2019ve allotted sufficient time to complete it<\/li><li>Clear your desk or workspace of all external materials not permitted \u2013 books, papers, other devices<\/li><li>Remain at your computer for the duration of the test<\/li><li>If the computer, Wi-Fi, or location is different than what was used previously with the \u201cWebcam Check\u201d and \u201cSystem &amp; Network Check\u201d in LockDown Browser, run the checks again prior to the exam<\/li><li>To produce a good webcam video, do the following:<ul><li>Avoid wearing baseball caps or hats with brims<\/li><li>Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move<\/li><li>If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete<\/li><li>Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)<\/li><\/ul><\/li><li>Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted<\/li><\/ul><p><strong>Getting Help<\/strong><br \/>Several resources are available if you encounter problems with LockDown Browser:<\/p><ul><li>The Windows and Mac versions of LockDown Browser have a \u201cHelp Center\u201d button located on the toolbar. Use the \u201cSystem &amp; Network Check\u201d to troubleshoot issues. If an exam requires you to use a webcam, also run the \u201cWebcam Check\u201d from this area<\/li><li>24\/7\/365 Live Chat Support is also available from the Help Center, or from within the \u201cit\u2019s not working\u201d troubleshooter.<\/li><li><span class=\"instructor-text\">If you need assistance with Moodle or Respondus LockDown browser, please click on this\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/mycampus.lutherrice.edu\/moodle-issue-reporting\">Moodle Help Request<\/a><\/span>\u00a0link, also available on the dashboard of Moodle and\/or on the\u00a0<a href=\"https:\/\/mycampus.lutherrice.edu\/\"><span style=\"text-decoration: underline;\">MyCampus<\/span> student portal.<\/a><\/span><\/li><li>Respondus has a Knowledge Base available from support.respondus.com. Select \u201cLockDown Browser &amp; Respondus Monitor\u201d as the product to view helpful articles.<\/li><li>If you\u2019re still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select \u201cSubmit a Ticket\u201d. Provide detailed information about your problem and what steps you took to resolve it<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5b271ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b271ea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9a48d3c\" data-id=\"9a48d3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58d96fe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"58d96fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-aac634f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aac634f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c2e3a9\" data-id=\"7c2e3a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5c4a80 elementor-widget elementor-widget-heading\" data-id=\"e5c4a80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you have any suggestions for our  FAQ section, please email us at infotech@lutherrice.edu.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How do I install the Moodle Mobile App? You can download the Luther Rice Moodle App from Google Play Store or the Apple App Store.\u00a0 How do I clear my browser cache? Clearing your Browser&#8217;s Data Cache Clearing your browser\u2019s cache is like giving it a fresh start. It removes stored data [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-915","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/pages\/915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/comments?post=915"}],"version-history":[{"count":113,"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/pages\/915\/revisions"}],"predecessor-version":[{"id":1749,"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/pages\/915\/revisions\/1749"}],"wp:attachment":[{"href":"https:\/\/oit.lutherrice.edu\/index.php\/wp-json\/wp\/v2\/media?parent=915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}