Frequently Asked Questions
You can download the Luther Rice Moodle App from Google Play Store or the Apple App Store.
Clearing your Browser’s Data Cache
Clearing your browser’s cache is like giving it a fresh start. It removes stored data from websites you’ve visited, improving speed, freeing up storage space, enhancing privacy, and fixes common website issues.
Press Ctrl-Shift-Delete to open the pop-up window and follow the directions.
Mozilla Firefox: In the Clear All History pop-up window:
- Set Time Range to Clear to “Everything”
- Select the checkboxes to delete everything except “Site settings”
- Click “Clear Now”
- Restart Firefox
Chrome: In the Clear Browsing Data pop-up window:
- Set the Time Range to “All Time”
- Select all checkboxes
- Click “Clear Browsing Data”
- Restart Chrome
Edge: Under Clear browsing data:
- Set the Time Range to “All Time”
- Select browsing history, cookies and saved website data, cached data and files, download history, form data, and passwords
- Click “Clear”.
- Restart Edge
Safari:
- Go to Safari > Preferences > Click the Privacy tab > Click “Remove All Website Data”.
- Clear History > Choose “All History” from the Clear dropdown list
- Click “Clear History”.
- Restart Safari
We employ Single Sign-On (SSO) for our systems. This means you’ll use a single username and password across all our platforms (MyCampus, Microsoft365, Email, Moodle, etc.)
REMEMBER: passwords are always case sensitive.
Yes. Type the URL for Moodle directly into the address bar of your internet browser. Simply type: https://moodle4.lutherrice.edu.
Before you click on the login button, add the Moodle website to your “Favorites” or “Bookmarks”.
Your username is your student email address. Every student is assigned a Luther Rice email account upon acceptance. The first time you sign in, you will use the password provided to you when you were accepted. You will be required to change your initial password for security purposes; this new password will then be used each time you log-in.
REMEMBER: Passwords are case sensitive.
All students should routinely check their student email account (Microsoft365). This is where you will receive official correspondence from staff and faculty. It is the student’s responsibility to check this account on a regular basis. You can login to the MyCampus Student Portal AND/OR use this URL to check your student email https://outlook.office.com/mail. Your username is your student email address firstname.lastname@student.lutherrice.edu.
Contact infotech@LutherRice.edu if you require assistance logging into Microsoft365.
Typically, all professor’s email addresses are their firstname.lastname@LutherRice.edu.
You can view the full-time faculty members email addresses by clicking here.
You can also find your professor’s contact information in Moodle, under their Faculty Contact section in their course.
All students are to use their Luther Rice student email address for correspondence with Luther Rice. The email field is read-only and cannot be changed. See “How do I access my student email account?” to learn how to log-in to your student email account. All new students receive a new email address firstname.lastname@student.lutherrice.edu.
While most modern browsers can natively read PDF documents, if you need a dedicated PDF reader, we HIGHLY recommend downloading Adobe Reader.
You can download Adobe Reader here.
All courses are taught using Moodle Learning Management System.
Sign in with your Student Email and current password. Then click on the “My Courses” tab to access your classes.
Our Office of Information Technology (OIT) provides limited support for Mac/Apple computers. This support focuses on assisting you with the necessary steps to set up your Safari Browser for playing ShareStream videos.
Additionally, we offer more comprehensive, albeit still limited, assistance for Windows users, but only on a best-effort basis.
All students are expected to have functional computers to complete their online work.
LockDown Browser + Webcam Requirement
This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be the type that’s built into your computer or one that plugs in with a USB cable.
Watch this brief video to get a basic understanding of LockDown Browser and the webcam feature.
https://www.respondus.com/products/lockdown-browser/student-movie.shtml
Download Instructions
- Select the quiz in the course
- You will see the message “This quiz has been configured so that students may only attempt it using the Respondus LockDown Browser.”
- Below this will appear a “Download LockDown Browser” link. Click the button to go to the download page and then follow the instructions
- Download Respondus LockDown Browser to your computer; follow the installation instructions
- Return to the Quiz page in Moodle (it may still be open in another tab)
- Select “Launch LockDown Browser”
- The quiz will now start
Note: LockDown Browser only needs to be installed once to a computer or device. It will start automatically from that point forward when a quiz requires it.
Guidelines
When taking an online exam, follow these guidelines:
- Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.
- Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
- Before starting the test, know how much time is available for it, and also that you’ve allotted sufficient time to complete it
- Clear your desk or workspace of all external materials not permitted – books, papers, other devices
- Remain at your computer for the duration of the test
- If the computer, Wi-Fi, or location is different than what was used previously with the “Webcam Check” and “System & Network Check” in LockDown Browser, run the checks again prior to the exam
- To produce a good webcam video, do the following:
- Avoid wearing baseball caps or hats with brims
- Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
- If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
- Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)
- Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
Getting Help
Several resources are available if you encounter problems with LockDown Browser:
- The Windows and Mac versions of LockDown Browser have a “Help Center” button located on the toolbar. Use the “System & Network Check” to troubleshoot issues. If an exam requires you to use a webcam, also run the “Webcam Check” from this area
- 24/7/365 Live Chat Support is also available from the Help Center, or from within the “it’s not working” troubleshooter.
- If you need assistance with Moodle or Respondus LockDown browser, please click on this Moodle Help Request link, also available on the dashboard of Moodle and/or on the MyCampus student portal.
- Respondus has a Knowledge Base available from support.respondus.com. Select “LockDown Browser & Respondus Monitor” as the product to view helpful articles.
- If you’re still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select “Submit a Ticket”. Provide detailed information about your problem and what steps you took to resolve it